Support & Documentation
Before viewing the help manual, check if your question has not already been addressed in the FAQ below.
Frequently Asked Questions
1I just purchased the software, what should I do to activate it?
To activate your copy of vGallery, launch it and go to the menu Help -> Enter Activation Code at the top of the screen. Enter the parameters you received by email (use copy paste to avoid typos), then click Activate.
2I downloaded the trial version, but I did not have the time to use it.
The trial mode of the current version of vGallery no longer expires in time. On the other hand, the number of records is limited to 20 per module: 20 contact records, 20 artwork records, etc.
3Where can I find my activation code for vGallery?
If you can not find the email you received at the time of purchase, use the contact form on this website to ask for the activation code again. Remember to indicate the username and/or the email address you used for your purchase.
4Can I import my contacts from my Mac Address Book?
Yes, vGallery recognizes the vCard format; export your contacts from Mac Contacts then import them into vGallery (go to File -> Import vCard).
If you have created groups in the Mac application, the group name will be imported into Category 2 field.
5Is it possible to import several images at the same time?
If you have an image folder on your computer and you did not start yet to create records in Works module, the faster way to create records is to import the folder containing the images first, then complete the fields (when you import a folder, a record is automatically created for each image file).
To import a folder of images go to File -> Import Records. In the following steps choose Works as module name and Image Folder as source. Indicate the location of your images folder, click Select to start the importation.
6How does vGallery work on iPad and what features are available when using it on the Apple tablet?
To use vGallery on iPad, you have to install FileMaker Go for iPad. This app is available on App Store. After installing FileMaker Go, you need to copy vGallery_db.vg3 file in FileMaker Go, using iTunes.
See vGallery Help, chapter Installing and Running -> iOS (iPad) for more details.
The user interface is quite the same on iPad. A drop-down menu replaces the main menu and allows you to switch from one module to another and the custom print templates are not available.
7How to share vGallery among multiple computers (users)?
If you want to share vGallery database, FileMaker Pro must be installed on each computer. In your local network, vGallery_db.vg3 file must be opened with FileMaker Pro on the computer that hosts vGallery, and the option of the network sharing must be activated. Other users can connect via the Open Remote menu ... If the host computer has a fixed IP address, you can create a launcher for other users.
If your version of vGallery is hosted on our server, we will give you the address of the server to connect and guide you through the configuration. Please contact us for further information about the complete procedure.
You can also download the Technical Note with the different configurations and related prices.
8What is the purpose of the Events module?
The Events module allows you to record the selections of works which will be included in an exhibition at the gallery or an art fair, a consignment list of works, a commercial proposal, etc... From this selection, you can prepare price lists, labels and tags, consignment notes, shipping documents, etc.
You can view the artwork details from the event by double-clicking on its thumbnail, or see all events related to the artwork in its record.
9How to add a category in the Availability field?
By clicking on the down arrow icon next to the availability field. In the table that appears, you can add labels, or edit/delete existing ones:
10How to transfer data registered in vGallery on another computer?
You can copy the whole vGallery v3 folder on the new computer, or download a new version, activate it, then import your data from a backup. See vGallery Help for more details (chapter Advanced Features -> Import Data).
11Why did the images disappear from records?
If you have stored images only as reference you probably moved or deleted them from your computer. See vGallery Help chapter Basic features -> Entering data -> Insert multimedia files for more details.
12Why did the software execution become very slow?
If you import a large number of images in high definition and if your computer is not recent, it can occur that the execution of certain commands cause slowness in displaying records. To solve this problem, import your images only as reference or reduce their dimensions.
Sometimes, replacing the vGallery database file (vGallery_db.vg3) with a saved compacted copy can also help. Also, you should maybe defragment your hard disk.
13An error message saing that the database is corrupted appears when opening vGallery, what should I do?
When you force vGallery to quit or you shut down your computer while vGallery is running, it may damage the database. In this case, you must replace it with a saved copy. Open the vGallery v3 folder on your computer and localise the file named vGallery_db.vg3. Rename it (for example, to vGallery_db_OLD.vg3). Open the folder that contains your saved copy then drag and drop the database file (vGallery_db.vg3) to the location of the damaged file. Take care to rename the new copy to vGallery_db.vg3 (without empty space or other mistake) then restart vGallery.